Who We Are

The Financial Services Federation exists to lead Aotearoa New Zealand's responsible non-bank lending and fleet leasing sector, by promoting the highest standards of compliance and ethics. Through advocacy and education, FSF supports a healthy financial system that fosters competition, protects consumers, and allows both people and businesses access to responsibly-provided credit.

FSF members touch the lives of more than 1.7 million New Zealand consumers and businesses and 48% of personal lending in New Zealand is financed by the nonbank sector represented by FSF members.

The Federation takes a "quality over quantity" approach to membership to ensure its reputational integrity and that of its current members. Our members include finance, leasing, and credit-related insurance companies, credit reporting agencies, and affiliate members that provide professional services to the industry.

Several of our members represent the finance arms of motor vehicle brands including BMW, Nissan, Mercedes-Benz, Toyota, and Honda. See the full list of members here

We have developed consumer resources like the Responsible Lending Guidelines to let people know what to expect from a responsible lender. These guidelines were used to directly inform the Ministry of Business, Innovation and Employment's "Responsible Lending Code" in 2015. Check out this and our other resources are on the Consumer Information page.

Executive Committee

• Mark Mountcastle (Chair), CEO, Avanti Finance
• Mark Spring (Deputy Chair), CEO, Limelight Group
• James Searle, CEO, DPL Insurance
• Neil Simons, Head of Consumer Compliance NZ, Latitude Financial
• Jane Dunkerley, Managing Director, Centracorp Finance
• Todd Hunter, CEO, Turners Automotive Group
• Paul Verhoeven, CEO, Go Car Finance

Our Story

In early 1960s New Zealand, as the country experienced a burst in post-war development and a growth in finance companies. This was accelerated by a rising, prosperous population and full employment. The number of finance companies operating at the time was in fact not large, but movement in The Beehive toward extensive regulation became a growing concern for the sector.

Dr Otto Heymann, the then General Manager of UDC Finance, advocated to his peers the need for the sector to have a collective voice to open communication channels with the government and other industry groups.

This advocacy proved effective, and in June 1965 the NZ Finance Houses Association was formed, later taking on the name Financial Services Association in 1987. In 1989, a merger took place with the Mortgage Lenders Association (formerly the Building Societies Association) and the name was changed to Financial Services Federation (FSF).

Thirty years later, the Financial Services Federation continues to act as the voice of the responsible, non-bank finance sector.